UK Tracing Services

Vilcol provides a rapid, efficient and compliant method to trace debtors or other people you need to reconnect with. All enquires are conducted within the Credit Services Association (CSA) Guidelines, Financial Conduct Authority (FCA) Guidelines and Data Protection Statutes.

There are three different levels of Tracing. Please see below.

For batch enquiries (10 or more per instruction) please click here to go to our contact page and either call or email us for a discounted rate.

E-Trace - £15.00 (plus VAT) - This is basic automated tracing process that gains information from public bodies and Credit Reference Agencies.

  • This service is to locate people for debt recovery purposes only.
  • To use this service you must provide a full last known address for the subject.
  • Confirm that the matter is debt related.
  • There is no Re-Trace Policy with this service.

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In Depth Trace – £35.00 (plus VAT) - Vilcol will assign your instruction to one of our award winning experienced in-house investigators.

·They will carry out various enquiries and follow leads based on the information supplied by you and as a result of any other information gained.

  • We charge for this service if third party sources confirm that the subject is still resident at the address supplied.
  • Average response time is 10 working days.
  • We can do it faster if you want but that will cost more.
  • If you want a faster service when instructing us please either tick same day, 24 hour or 48 hour.
  • Please note that you can also instruct us on this service if you cannot provide a last known address. (£40 supplement).
  • Our report will be emailed to you when we receive payment.
  • All successful Traces have a free 30 day Re-Trace policy.
  • Re-Trace Policy: Vilcol will re-check free of charge any information supplied by us if the request is received in writing within 30 days of the date of our report.

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Doorstep Trace - £75.00 per hour (plus VAT) - Vilcol will assign your instruction to one of our award winning experienced Field Agents.

  • They will carry out various enquiries and follow leads based on the information supplied by you and as a result of any other information gained.
  • This is not a success only service.
  • Fees are paid by the hour plus one hour for processing our report.
  • If you also order photograph/video a further hour will be added for processing.
  • Our fee is all inclusive.
  • You will not be charged for mileage, refreshments or any other costs.
  • Typically many people do not know how many hours these enquiries take.
  • Call our Client Liaison Department on 020 8390 9988 and they will happily talk you through it.
  • Fee £75.00 per hour.
  • A minimum retainer fee of 4 hours must be received prior to start of investigations.
  • Our report will be emailed to you when we receive payment.
  • If the investigation takes less than 4 hours to complete the balance will be refunded with our report.

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Fees not inclusive of VAT.