Vilcol Debt Collection Agency
Vilcol is a debt collection agency and is authorised by the Financial Conduct Authority (FCA).
Vilcol provides a rapid, efficient and compliant method of debt recovery. All defaults and arrears payments will be recovered according to UK Laws and compliance to the CCA, Data Protection Act 1998, FCA and industry guidance on TCF and vulnerability, FOS and the CSA including PCI-DSS.
(CCA - Consumer Credit Act; FCA - Financial Conduct Authority; TCF - Treating Customers Fairly; FOS – Financial Ombudsman Service; CSA – Credit Services Association and PCI-DSS Payment Card Industry – Data Security Standard )
BEWARE – Not every debt collection agency on the web is authorised by the FCA so please check to protect yourself. Our FCA authorisation number is 677688
We offer three different levels of uk debt recovery services. Please see below.
Standard Debt Collections – Accounts over 90 days old
Vilcol utilise a highly specialised and flexible debt collection procedure recover you money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. We utilise, letters, email, SMS and telephone collection strategies designed to your requirements.
When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.
Collection Fee 25% on a success only basis with no pre-payment fee .
Vilcol can also trace a debtor if required.
INSTRUCT US TO COLLECT YOUR DEBT
If you have multiple instructions or high value debt, please call our Client Care Department on 020 8390 9988, and they will be happy to discuss other pricing options.
Credit Control Debt Collections – Accounts between 30 and 90 days old
Vilcol utilise a highly specialised and flexible credit control recovery procedure to collect you money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.
We utilise, letters, email, SMS and telephone collection strategies designed to your requirements
Credit Control Fee 12.5% on a success only basis with no pre-payment fee .
Vilcol can also trace a debtor if required.
INSTRUCT US TO COLLECT YOUR DEBT
Trace & Debt Collect
Vilcol provides a rapid, efficient and compliant method to trace customers, debtors or other individuals you need to reconnect with. All enquires are conducted within the Credit Services Association (CSA) Guidelines, Financial Conduct Authority (FCA) Guidelines and Data Protection Statutes.
Once the subject has been traced Vilcol utilise a highly specialised and flexible debt collection procedure to collect your money. Our new MIS computer system show five times more information on screen. Our collectors can monitor debtor response ten times quicker - stage by stage. We utilise, letters, email, SMS and telephone collection strategies designed to your requirements.
When you contact us we’ll work alongside you to understand your unique business. We provide regular and ongoing communication, so you can maintain complete visibility as to our progress. You can send us instructions in any format and receive reports as per your requirements. Vilcol is a responsible call centre user avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.
Trace & Collect Fee 25% plus £25.00 Trace on a success only basis with no pre-payment fee. Vilcol can also trace a debtor if required.
INSTRUCT US TO RECOVER YOUR DEBT
Fees not inclusive of VAT.
Debt Collection & Recovery FAQs
Q: Are debt collection agencies legal?
A: Yes, it is legal to offer debt collection as a service as long as the agency is licensed or authorised by the FCA as Vilcol are. However, debt collectors have no special legal powers.
If you need our help to recover your money, fill out our debt recovery order.
Q: Can a UK debt collection agency take someone to court?
A: Yes they can but Vilcol recommends that legal action is always taken by a law firm. Vilcol is not authorised by the FCA to take legal action.
Get in touch to find out more about our debt collection services.
Q: How long does it take to trace and recover a debt?
A: The amount of time it takes to trace and collect a debt does vary and depends on the individual case, however with our new MIS computer system we can now monitor debtor response ten times quicker.
Get in touch to find out more about our debt collection services.
Q: How does debt collection work?
A: Once you’ve instructed us to collect your debt we use methods such as letters, email, SMS and telephone to contact the debtor on your behalf. Here at Vilcol we concentrate on quality negotiations to enhance the chance of you recovering your debt.
Q: Can you help me recover debt from a company?
A: As long as the company hasn’t gone into liquidation Vilcol can recover outstanding accounts from companies.
To find out more or instruct us on a debt collection case, get in touch.
Vilco are also experts in tracing people, process serving, employment tracing, private investigation and probate searches. We can also trace people internationally.